Some chimney problems cannot wait for next week. Smoke pushing into the house, a lightning or storm strike, bricks dropping into the firebox, water pouring in during rain, or an animal trapped in the flue — these are front-of-the-line situations. Tell us it is urgent when you book and we prioritize your request immediately.
What is included
- Priority scheduling for urgent and same-day requests
- Smoke backup and carbon monoxide concern response
- Storm, lightning, and wind damage assessment
- Active leak control and emergency sealing
- Animal-in-flue response and humane removal
- A clear plan and quote for permanent repairs
Signs you might need this
- Smoke is coming back into the room
- Bricks, tile pieces, or debris are falling into the firebox
- Water is actively entering around the chimney
- The chimney was struck or damaged in a storm
- You hear an animal trapped in the flue
Frequently asked questions
What counts as a chimney emergency?
Anything that makes your home unsafe or is actively getting worse: smoke backup, falling masonry, active water entry, storm damage, or a trapped animal. When in doubt, mark your request urgent and we will treat it that way.
How fast can you respond to an urgent request?
Urgent jobs go to the front of the line. Book online and flag it as urgent — we confirm priority requests as fast as possible, often the same day.
Should I keep using the fireplace until you arrive?
No. If you suspect a blockage, damage, or a draft problem, stop using the fireplace until it has been checked. It is the safest call.
